01
Requests are left waiting.
What I doI examine the steps, handovers and who makes decisions or follows up.
What you receiveA process map with clear responsibilities.
Education • healthcare training • knowledge organisations
Complicated does not mean well organised.
DUID. helps organisations clarify who does what, what information is needed and how systems support the work. I identify bottlenecks and help improve the way people work.
9+ years of professional experienceeducation practice · psychology · ICTExplore my experienceINSIGHTFour perspectives.
One connected view.
One connected view.
UserHow people actually workView example
An employee keeps a separate list because the information in the system does not help with everyday tasks.
ProcessSteps, exceptions and handoversView example
A request goes back and forth three times because nobody knows who should check that it is complete.
InformationWhat is needed, accurate and availableView example
The same information is stored in three places, but nobody knows which version is correct.
SystemDigital support that fits the workView example
The system asks for information that only becomes available at a later step. People have to find workarounds.
01
Your challenge · Sound familiar?
Friction usually occurs in several places at once.
Processes rarely get stuck because of one major mistake. Small workarounds, exceptions and handovers tend to accumulate.
02
Different lists tell different stories.
What I doI examine where data comes from and how it is maintained.
What you receiveAgreements on which information to rely on, where to find it and who maintains it.
03
Employees work around the system.
What I doI examine where the system clashes with the way people work.
What you receiveA reasoned proposal for a setup that fits the work.
02
Expertise · What DUID. does in practice
From analysis to a workable setup.
My expertise is grounded in postgraduate and regulated education, where processes, records, quality, data and digital support constantly need to work together.
That experience also applies to professional associations, registration bodies and other knowledge-intensive public and social organisations.
Process analysis & visualisation
Showing how work actually flows, including exceptions, handovers and duplicated effort.
Information & data
Making data useful and reliable. Organising information and documentation, with agreements on where it is kept, versions and access.
Ownership & working agreements
Clarifying responsibilities, decision-making authority and procedures. Agreeing how to communicate and follow up.
Education organisation & quality
Organising educational logistics, assessment, quality frameworks, information and responsibilities as a whole.
Digital support
Configuring systems functionally and guiding implementation towards familiar and sustainable everyday use.
Our own tools · software in development
Digital tools as part of the advisory work.
DUID. develops its own software for process visualisation, analysis and structured documentation. For each assignment, we consider which tools can help present the process and information clearly.
- Process visualisation
- Analysis
- Documentation
The software is being developed step by step. Its use and availability are agreed for each assignment.
View an illustrative process map
- 01Request
What information is needed?
- 02Assessment
Who takes the next action?
- 03Feedback
What is the next step?
A simplified illustration with fictional steps, not a screenshot or client case.
03
Services
As extensive as necessary.
As practical as possible.
Brief explorationThorough improvement
01
Where should we start?
Quickscan
You want to identify the bottlenecks and a useful first step.
What you receive
A concise overview of bottlenecks, possible causes and promising first steps.
View Quickscan activities
ACTIVITIES
- Focused intake
- Process, information and data analysis
- Clear feedback
02
How does this process actually work?
Processcan
You want an in-depth analysis and visualisation of one process.
What you receive
A shared view of the process, insight into bottlenecks and an evidence-informed improvement agenda.
View activities and an example
ACTIVITIES
- Conversations with those involved
- Process visualisation
- Information needs and data analysis
- Roles, authority and communication agreements
Who decides and who follows up? What belongs in a meeting, chat or email? I check whether the person responsible also has the knowledge, authority and time to act, and who decides when an exception arises.
Where is the final agreement or correct document version kept, and who can access it? We also look at feedback to applicants and handover when someone is absent or leaves.
A process map with a bottleneck and a possible improvement. The scope of your assignment is agreed in advance.
- 01Receive the requestSupport team
- 02Check the informationAssessor
- 03Communicate the decisionSupport team
- Bottleneck
- Requests reach the assessor before all the information is complete.
- Possible improvement
- Agree which information is required and who checks completeness before the handover.
Fictional example, not a client case or a promised outcome.
03
How do we put improvements into practice?
Improvement programme
You want to address known bottlenecks and implement improvements.
What you receive
An improved way of working that fits people and responsibilities, with as few unnecessary systems and handovers as possible.
View improvement programme activities
ACTIVITIES
- Procedure and process design
- Working agreements and communication channels
- Implementation support
- Evaluation and embedding
Study and education advice
Which programme fits your next step?
Looking to develop your own skills or those of your employees? I help clarify your learning needs, compare university and postgraduate study options and make an informed choice.
DUID. does not provide formal admission assessments or decide on exemptions or programme places.
View experience and example questions
I draw on my experience in programme coordination, Dutch BIG-regulated postgraduate psychology training and the assessment of education records.
- Which programme fits my development goals?
- How do programmes compare in content, format and practical feasibility?
- What are our employees’ learning needs?
We first clarify your question and compare relevant options using publicly available information. Before accepting an assignment, I discuss whether I can address it independently. Through DUID., I do not accept personal admission or record checks that fall within my assessment or coordination role at the Centrale Aanmelding (central admissions service).
We agree on scope, deliverables, timing and price in advance. Where possible, I work with a fixed project price. The scope is always defined before work starts.
04
Approach
A clear perspective.
A workable route.
I map the connections and bottlenecks before we propose a new tool, procedure or reorganisation. We then turn what becomes visible into practical improvement choices.
Understand
I examine what a way of working needs to achieve, how people work and where questions get stuck, including exceptions and informal solutions.
Interpret
I connect observations about users, processes, information and systems into a clear picture of causes and dependencies.
Improve
We choose improvements, agree who will follow up and test them in practice. Instructions and handovers must remain useful when the process is repeated.
ALWAYS
Independent, careful and grounded in practice.
NEVER
A hefty report that gets professionally filed away in a drawer.
See how this works in an education process
05
About Danny Bouwman
Understand people.
Clarify processes.
Connect systems.
My strength lies in the combination of psychology, technology and years of experience in education practice.
Psychology helps me understand people, ICT helps me understand systems, and my experience in education connects both with everyday practice.
Read more about my background
Psychology · people and behaviour
My BSc in Psychology helps me examine behaviour, collaboration, information processing and change. It also helps me understand why a process does or does not work in practice.
ICT · systems and data
My ICT background helps me understand systems, data and configuration. I consider both technical capabilities and familiar everyday use.
Education · policy and practice
My experience in complex postgraduate training connects these perspectives with policy, quality frameworks, assessment of records and everyday practice.
BScpsychology
people & behaviour
people & behaviour
ICTtechnical foundation
systems & information
systems & information
9+years of professional experience
in policy and practice
in policy and practice
06
Experience in practice
Experience I build on.
Four examples from my work at Radboud University and RadboudCSW. These are employment experiences I build on, not DUID. projects or client cases.
Each example describes the challenge, my own contribution and the expertise I bring. Naming an organisation does not mean it is a DUID. client or endorses my practice.
01EMPLOYMENT EXPERIENCERadboud University · RadboudCSW · in coordination with vLOGO
Central applications for vLOGO
WHAT I BRINGOrganising a national application process, information provision and coordination as a whole.
Read moreClose details
Organising a national application process, information provision and coordination as a whole.
02EMPLOYMENT EXPERIENCERadboud University · RadboudCSW · national screening for vLOGO
National admissions assessment for HCO-PT
WHAT I BRINGConnecting complex assessment of records with a simpler, explainable procedure.
Read moreClose details
Connecting complex assessment of records with a simpler, explainable procedure.
03EMPLOYMENT EXPERIENCERadboud University · RadboudCSW
Records within the Zorgprestatiemodel
WHAT I BRINGTurning national policy into a workable procedure and careful handling of individual cases.
Read moreClose details
Turning national policy into a workable procedure and careful handling of individual cases.
04EMPLOYMENT EXPERIENCERadboud University · RadboudCSW
Education, quality and system processes
WHAT I BRINGConnecting education, quality and digital support through familiar and sustainable use.
Read moreClose details
Connecting education, quality and digital support through familiar and sustainable use.
A process question or learning decision?
Tell me about it.
Tell me what is happening, what you want to improve or which learning options you want to explore. Together, we can see whether DUID. can help.
Questions or appointments: contact@duid.nu
From question to conversation
Use the form or email to explain what is happening and what you would like help with. We can arrange a conversation by phone, online (for example via Teams) or at your location. I do not receive visitors at my registered address.
From conversation to proposal
If your question fits DUID., we agree on scope, timing and price before starting. Any travel and parking costs are specified in the proposal in advance, with no surprises afterwards.