User
People keep the process running with personal lists, emails and things they remember.
Education • healthcare training • knowledge organisations
Complicated does not mean well organised.
DUID. provides process and information advice when workflows become difficult to follow, information is scattered and systems do not fit the work. I map the connections and bottlenecks and turn them into practical choices for improvement, drawing on my experience in education and knowledge organisations.
9+ years of professional experienceeducation practice · psychology · ICTExplore my experienceCHALLENGE
INSIGHT
user • process • information • system
First understand.
Then improve.
01
Your challenge · Sound familiar?
The work gets done. But it takes too much effort.
Processes rarely get stuck because of one major mistake. Small workarounds, exceptions and handovers tend to accumulate.
Everyone does their best to solve their own part, yet the overall picture gets lost. DUID. investigates where the friction actually arises before proposing another tool, procedure or reorganisation.
Process
An exception became a standard route without anyone deliberately designing it.
Information
Data exists, but it is incomplete, inconsistent or unavailable where it is needed.
System
There are too many systems, or a system is used so rarely that people have to learn it again each time.
02
Expertise · Grounded in practice
Complex education needs a connected approach.
My starting point is postgraduate and regulated training, where content, quality, records, data, people and digital systems constantly need to work together.
That practical experience is the foundation of DUID. The approach also applies to professional associations, registration bodies and other knowledge-intensive public and social organisations. Where relevant, it can clarify learning and development questions and help compare options systematically.
Process analysis & visualisation
Turning complex educational processes into clear process models, routes and user-centred diagrams.
Data, records & procedures
Analysing, structuring and, where needed, cleaning data; translating complex records, criteria and exceptions into consistent procedures.
Education organisation & quality
Organising educational logistics, assessment, quality frameworks, information and responsibilities as a whole.
Digital learning & portfolio environments
Supporting implementation and development towards a familiar setup that people use regularly and remember.
Process models • process visualisations • data analysis • data cleaning • application routes • user-centred diagrams
03
Services
As extensive as necessary.
As practical as possible.
01
Quickscan
A brief look with substance.
WHEN?You want to identify the bottleneck and a useful next step before mapping an entire process.
ACTIVITIES
- Focused intake
- Process, information and data analysis
- Clear feedback
OUTPUT
A concise overview of bottlenecks, possible causes and promising first steps.
02
Processcan
For processes that once made sense.
WHEN?You want a defined process analysed and visualised thoroughly, including exceptions, duplication and handovers.
ACTIVITIES
- Conversations with those involved
- Process visualisation
- Information needs and data analysis
OUTPUT
A shared view of the process, insight into bottlenecks and an evidence-informed improvement agenda.
03
Improvement programme
Improvement beyond the paperwork.
WHEN?The bottlenecks are clear. Now the working practices, information and digital support need to fit together better in practice.
ACTIVITIES
- Procedure and process design
- Implementation support
- Evaluation and embedding
OUTPUT
An improved way of working that fits people and responsibilities, with as few unnecessary systems and handovers as possible.
We agree on scope, deliverables, timing and price in advance. Where possible, I work with a fixed project price. The scope is always defined before work starts.
04
Approach
A clear perspective.
A workable route.
Understand
I listen, ask questions and investigate how people process information and actually do the work, including exceptions and informal solutions.
Interpret
I connect observations about users, processes, information and systems into a clear picture of causes and dependencies.
Improve
We choose suitable improvements, develop them and test them in practice, so a new design goes beyond the page.
ALWAYS
Independent, careful and grounded in practice.
NEVER
A hefty report that gets professionally filed away in a drawer.
05
About Danny Bouwman
Understand people.
Clarify processes.
Connect systems.
My strength lies in the combination of psychology, technology and years of experience in education practice.
Psychology · people and behaviour
My BSc in Psychology helps me understand users, behaviour, collaboration, information processing and responses to change. I look beyond the formal design of a process to understand why it does or does not work in practice.
ICT · systems and data
My ICT background and experience with digital education environments help me understand systems, data and their configuration. I analyse, structure and clean data where needed to reveal patterns, exceptions and information needs. I consider both technical capability and whether a system is used regularly and consistently enough for people to retain their knowledge. I prefer one well-embedded system to several solutions that need explaining each time.
Education · policy and practice
My experience in complex postgraduate training connects these perspectives with policy, quality frameworks, assessment of records and everyday practice.
BScpsychology
people & behaviour
people & behaviour
ICTtechnical foundation
systems & information
systems & information
9+years of professional experience
in policy and practice
in policy and practice
06
Experience in practice
Experience I build on.
Four examples from my work at Radboud University and RadboudCSW. These are employment experiences I build on, not DUID. projects or client cases.
Each example describes the challenge, my own contribution and the expertise I bring. Naming an organisation does not mean it is a DUID. client or endorses my practice.
01EMPLOYMENT EXPERIENCERadboud University · RadboudCSW · in coordination with vLOGO
Central applications for vLOGO
WHAT I BRINGOrganising a national application process, information provision and coordination as a whole.
Read moreClose details
Organising a national application process, information provision and coordination as a whole.
02EMPLOYMENT EXPERIENCERadboud University · RadboudCSW · national screening for vLOGO
National admissions assessment for HCO-PT
WHAT I BRINGConnecting complex assessment of records with a simpler, explainable procedure.
Read moreClose details
Connecting complex assessment of records with a simpler, explainable procedure.
03EMPLOYMENT EXPERIENCERadboud University · RadboudCSW
Records within the Zorgprestatiemodel
WHAT I BRINGTurning national policy into a workable procedure and careful handling of individual cases.
Read moreClose details
Turning national policy into a workable procedure and careful handling of individual cases.
04EMPLOYMENT EXPERIENCERadboud University · RadboudCSW
Education, quality and system processes
WHAT I BRINGConnecting education, quality and digital support through familiar and sustainable use.
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Connecting education, quality and digital support through familiar and sustainable use.
A process that keeps causing friction?
Tell me about it.
We could schedule another meeting. Or first explore what is actually happening, what has been tried and whether a fresh outside perspective could help.
From question to conversation
Email a brief description of what is happening and where you need help. We can talk by phone, online (for example through Teams) or at your location. I do not receive visitors at my registered address.
From conversation to proposal
If your question fits DUID., we agree on scope, timing and price before starting. Any travel and parking costs are specified in the proposal in advance, with no surprises afterwards.